One of my dear and most regular readers decided to write an article for us to share his experience with a few Internet Service Providers and also, some useful information about his new internet connectivity, the Wimax Emtel Pro 🙂
The ongoing saga of the search for a good ISP
For the past 3 years I have been using the Nomad Wimax 512KBPS subscription which was kind of ok for general use. However, just before the Christmas holidays Nomad advised me by SMS that they would be doing a server upgrade. Under those circumstances you expect to have interruptions of service. There was the usual breaks in the service and I did not bother about it too much. The problem was and still is that, well after the end of year holidays the interruptions continued.
Nomad, as usual
Today my Nomad connection no longer works like it used to. I found that for long periods of time I was not obtaining an IP address from the server. I tried several tests with the rabbit modem such as removing the router and directly connecting it to a PC or a laptop. I found that I would get an IP conflict error several times. Otherwise I would go for hours without getting an IP address from Nomad. When it did connect I would only be able to have a connection about twice a day. Looking at the router status I found that Nomad was implementing a lease time of 2 hours so it meant that my communications would be interrupted automatically. Just imagine the frustration if you are uploading or doing internet banking.
To summarize, I was having extreme difficulty in connecting with Nomad and when I finally had a connection it would be restricted to a maximum of 2 hours. I then decided on two things;
- Got myself an orange internet-everywhere subscription just to have a connection whenever and
- Got the services of an IT technician to check out things my end and prove that the problem is indeed with the ISP.
The IT technician did all the usual checks and then went on the phone to the Nomad service with his findings. Magically I would get a connection after they did a reset at the Nomad end and suddenly an IP address would appear. However the same cycle would start all over again. The IT technician was very clear that the problem was at the Nomad server end and that I would probably continue to have the same difficulties.
So the aftermath of this saga is that I have spent extra on an orange internet-everywhere subscription plus the time for an IT technician intervention as well as paying for a Nomad service which was supposed to be a 24hrs one. To be fair Nomad reduced the January monthly bill by 30%.
Anyways, decision time came to go for a new ISP and gradually cut down on these expenses.
After looking at MyT and reading about the MT on-site technical service or the lack of it, the positive reviews about Emtel attracted me.Â I was willing to subscribe to a more expensive service as long as it came up with the goods.Â I must say that I have been delighted with the service I received from Emtel.
My first contact with the Emtel representative went smoothly and the person was very helpful in dealing with the administrative side. Within two days the on-site survey was done by technicians to determine if there was a good signal at my place and check out the installation requirements. The very next day three technicians completed the whole installation, rooftop antenna, cabling and indoor cabling, router configuration, wi-fi test, testing the connection and finally activation. All done professionally without any delays or problems.
I am one happy Emtel client using their 1Mega Wimax-Pro subscription and my connection is stable. I highly recommend Emtel for an internet subscription. Now I can deal with cancelling the superfluous subscriptions.
- An Alvarion ODU (outdoor unit) is on the roof with the antenna, this has all the smart stuff in it for the point-to-point microwave link.
- An Alvarion IDU (indoor unit) is fixed to the wall near the PC, this is just a power injector and as some control LEDs on it.
- An ethernet cable runs from the ODU to the IDU.
- Another ethernet cable runs from the IDU to my router which provides WiFi around the house.
- Netgear Router WGR614v9 (Rs2,875 incl. VAT)
Purchased separately to enable wifi.
Installation: Rs 1600+vat (Can be some extras if you require PVC pipes for external cabling but that is an option, +-Rs500)
Emtel Wimax Pro (24/7 access, unlimited download/upload):
- 128Kbps = Rs849+vat p/month
- 256Kbps = Rs949+vat p/month
- 512Kbps = Rs1699+vat p/month
- 1MB = Rs5,889+vat p/month
- 2MB= Rs11,999+vat p/month
My thanks goes to Mike for sharing these valuable information to the readers here. So, as from now, I hope that Mike enjoys a good connectivity, no more nomad, no more orange everywhere!
Anyone who has subscribed or has used Emtel Wimax Pro are welcomed to leave a few words about their experience 😉