For the last 2 weeks, I have been checking out the laptops available for sale in different stores of the capital. The laptop is not for my personal use, but for someone who gave me the responsibility to choose one that can be used to communicate with the children who are living and working abroad.
So, basically, the needs were simple: Communication. No gaming, No advanced specs. A wifi and a web cam would be the essential things.
After a visit to the different shops, I noticed that the price offers at C&C were perhaps the best on the market. They had a range of laptops, covering every needs and budgets.
However, after much thought, I preferred to invest a few thousands more by doing the purchase somewhere else, offering a famous-brand laptop according to the needs, and most importantly, one covered by a 5year warranty on parts and labour, peace of mind 🙂
My final choice was simply based on one last criteria: After Sales Service.
Over the last years, I have been hearing a lot of (bad) things on C&C. Angry customers complaining about the bad and non-existent after-sales service, frustrated users unable to use their newly purchased systems for weeks because of repairs which are still being carried out, blabla bla bla.
So, my questions today:
- Did you ever make any purchases at the above mentioned shop?
- How was the after sales service?
- Were you satisfied overall and what are your critics/suggestions?
Please, the name of the company is C&C, do not write it in any other way lol.