Mauritius Telecom “Tech” who did not see the network port

31 December 2010, ~17hrs…

Mauritius Telecom’s “technician” calls to tell me that there’s no network card on the laptop.

Surprised, I asked him to double check and he confirmed that there-was-no-network-cable-port on the brand new laptop. I told him to install the ADSL modem using the USB cable instead. To this request, he told me that he tried too, but the operating system could not locate the modem while being connected through USB. I insisted that he should try again.

Let me now give you more details.

Some of you might remember, I recently purchased a laptop for a relative, who then applied for a 3GB ADSL connection. A few days afterwards, i.e. on the 31st December 2010, a MT technician went to their place for the installation and configuration of the modem.

Note : Mauritius Telecom charges Rs1000 for this installation done during normal working hours.

As you have probably guessed, the “technician” was surely in a hurry to reach home on this last day of 2010, without being able to connect the laptop to internet.

Being the one who understands these geek things in the family, I was the one who was again called there to fix things. When I reached there, the relative told me that the laptop should probably be returned to the seller since the Mauritius Telecom’s “technician” said that it was not a good one. The relative also showed me a piece of paper, on which were written the following :

The professional’s advice :

The technician told them

  • about the “missing” LAN card and
  • additionally, he gave them some piece of advice, freely : Change the current Windows 7 to either Windows XP (SP2/3) or Windows Vista or
  • Uninstall some apps due to high performance in task manager.

I still can’t understand the last 2 points and the connection with the modem.

[yashvinblogsfan]

Missing LAN

Was he blind? Or perhaps he doesn’t know where a LAN cable should be connected?

As you can see, the LAN port is there. Some miracle? I should perhaps believe in god in that case.

Connectivity issues

I connected the LAN cable, went through the installation process and configured the Beetle modem (220BXZ). No connectivity. Tried the same thing with the USB cable, nothing. And yes, the Windows 7 did recognize the USB modem when I was there. To make sure that the problem was not with the laptop, I connected a second laptop running Windows XP. Same problem.

Windows complained about some problems with the router :

I checked the lights on the modem :

Power, ADSL : Lighting steadily

Data : Off

LAN : Blinking Green and sometimes Red.

Calling 8900#2

I phoned the Orange Customer Care, listened to their waiting tune for some 5 minutes. After several additional calls and requests to reset/test the telephone line, the people out there discovered that there was an issue with the synchronization of the modem.

They told me that there are going to log a complaint and a team will come to check it after a few days. As promised, 2-3 days later (i.e. today), Mauritius Telecom technician(s) went there and the problem was solved.

During the day, I called back the Customer Care to complain about the SUPER-Technician who (1) not only charged an installation fee of Rs1000, but (2) he also found out that the laptop has no network card, (3) was unable to connect the modem using USB, (4) advised to downgrade the operating system or uninstall programs, (5) noticed high performance in the task manager of a 1-2 weeks old laptop which has the strict basic and bundled software installed.

The customer care agent was unable to attend to my requests. She said that she tried her best but she could not redirect me to the proper person with whom I could eventually write an official complaint against the “technician” and also, discuss to cut off that “installation fee” that was totally useless.

She lastly advised me to report the problem to some guys who will probably phone at the relative’s home to inquire if they are really connected. Some kind of follow up. Never got that call.

I will not end this matter here. This technician surely needs some $#%@!

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64 thoughts on “Mauritius Telecom “Tech” who did not see the network port

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  1. Man …

    ORANGE Mauritius is just a pain in the ass…

    I was fighting with them because i couldn’t connect my Modem to internet…

    After 1 month, different calls, … i ask them to check if my USER NAME and PASSWORD were activated… It was’nt !!

    We definitely need to welcome real competitors !
    Then ORANGE will be better.

    I have seen the difference in Reunion island 8 years ago.

    Like

  2. Hi everybody my story is different but it will surely  help you decide buying a phone from MT. I bought an Alcatel OT-280 from MT 2 yrs ago at orange expo. Its a nice little phone but after warranty period is over don’t be surprised if you don’t get spare parts. Actually i have the  electrical film strip damaged.

    So I decided to call all phone repair shop and find out its availability. Till now no luck. I searched the net and tried to look for phone numbers of orange shop. To my surprise there is no phone number. You have to call orange hotline who in turn call MT for inquiry. I spoke to 2 ladies and both told me I need to go to an orange shop.  I told them i cant go there before speaking to them. I cant waste my time travelling just to hear they cant repair it.

    After several calls to orange and heated discussion they told me there are 4 technical centers and its better I  go there. I saved the travelling Gbay orange shop.

    Later they told me only phone under warranty will be repaired and they have the parts. What if my phone is not under warranty? its good for the dustbin.  Is MT caring for environment? I again asked for phone number and they told me sorry for  technical and after sales there is no phone  number.

    Just think whenever you start a shop and care for after sales the first thing that come in your  mind is to have a phone number, our MT dont  have  phone numbers for  its 18 orange shop!!!!!!!!!!! The love to see you in queue.

    I wanted to know if MT will sell the flex to me and ask the lady about it she replied she dont know i have to go there. We are living in a digital world and can you imagine i have to spare half day for an inquiry that we can do by phone. Why do they sell phones when they have not understood the importance of phone.

    Can anybody help me find out the flex which connect the screen to the PCB of an alcatel OT 280.

    My advice BOYCOTT ORANGE EXPO. Mauritius telecome and Orange  are bunch of Sc…
    Calling 8900 is useless.

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  3. slt Lapin thnks pr les explicationspour l’installation du modem…… je viens de souscrire abonnement d;internet adsl 512k et on m’a remis le kit. J’ai suivi tes instructions pour brancher le modem mais j’y arrive toujours pas et j’ai pas envie d’appeler le customer care ils sont nuls et posent a chaque fois les meme question…….

    Dans tes explications tu as mentionnequ’il y avait 2 cables de RJ11, mais moi j’ai eu qu’un seu, hormis celui qui est deja dans le telephone…… jne sais pas si je m’embrouille ou si c’est normal…… g bien le modem , le cable RJ45, le splitter et un autre truc blan je ne sais pas comment sa s’appelle.

    Le manuel qu’il y avait dans le kit n’est pas clair et j’ai besoin de ma connection…. pense tu pouvoir m’aider plzzzzzz ou meme une aure personne no pblem.

    Merci bocoup

    Sophie

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  4. I don’t know what kind of idiots works in Mauritius Telecoms. I called them for the driver for a Beetel modem for windows 7 64 bit as i cannot use LAN to connect the modem. First he said to connect via LAN… Idiot didn’t I said that I cannot use Ethernet port???? The idiot even said to change the windows and put another. He didn’t even know the difference between windows 64 and 32 bit. I have licensed windows but he said to use another windows. well these incompetent people will help us, Mauritians? Furthermore he was saying Mauritius telecoms (Orange) doesn’t import ANY DRIVERS for the said modem. I asked if I could get the website for the manufacturer to download the driver, he said that the manufacturer doesn’t make 64 bit drivers. The question to be asked is where are these modems made? India I guess. Such incompetency in these people working for mt is unbelievable. Every time I call them I get frustrated as they mostly don’t know what their job is. After connecting it through Ethernet port temporarily, I tested the connection speed. Big surprise… I am getting charged for a 1M ADSL unlimited connection but on 20 tests I got no more than 308 KBPS!!!
    Guess what… I called MT again. They took the complaint with great difficulty as that person was trying to say that my PC was not good.Well a 2 week 64 bit PC not good for their connection. Anyway they registered a complaint. After 2 days a technician called. I did the speed test again. When I told him I am getting 288 KBPS, he said that this is what I will get for a 1M ADSL… He didn’t even know what kilobyte and megabyte is… Well Come on Orange, Stop ripping Mauritians.

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  5. My encounter with MT staffs..called the shop yesterday since am acquiring a My-T box. Told them i had been waiting for 3 weeks now and no one call me for the installation due to some technical problems on the area telephone line. Assuring me ki someone will defo call me..then i asked but am back to work on monday till friday..and will be home on weekends can’t they do the job..the operator reply me ..u will have to pay for the MT guys overtime since they usually dont work on saturday!!!..why should we working class citizens pay for MT overtime!!!

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  6. Call them couple of days back because had slow connection from 7pm-11pm.
    They told me because there are too many users right now.

    WTF is that ?
    Does it mean am paying for a connection which I cant use properly.
    Does it mean am paying for some other guys ?
    Does it mean MT is unable to provide proper services ?
    Does it mean that this can be considered as a fraud ?

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  7. This was the first post I read on your blog. And also made the first comnent. And first tutorial. The comments from “Lapin” were from me. I wrote the ADSL Configuration tutorial in comments. Toti kpav fer sa ene post mem sa lepok la.

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