These days, everyone seems to complain about the new banking experience with MCB, but let me be clear : we won’t be talking about this here.
As a SBM client, I was happy to see a new web design rolled out a few days ago. It also seems to have some updated data, relevant to potential and existing customers. Cool.
The fresh web site looks pleasing to the eyes but I was quite disappointed to see that nothing has changed in the Internet Banking (Still remember the long article about my Internet Banking Experience?)
Any regular user will notice that the old bookmarked links lead to a “Not found” page. Furthermore, it does not seem to be technically up to valid web standards. I won’t go into any details here. I simply try my best to keep away from coding when I am at home, except for my blogs of course 🙂
A few people previously asked me to write something about the “recent changes in internet banking in Mauritius”, so I now consider my task accomplished.
I’ve got insider info that SBM’s IT dept is very very (VERY) keen on quality, a bit like the general stern-business atmosphere prevailing there. If they had experienced the same problem as MCB (simply put, MCB’s IT guys failed to test their software properly, resulting in peoples’ name containing any accented characters be ignored by the system…), the IT head and assistants would have been immediately fired. That’s why you never hear any failure / missed-launching stories with SBM. Same as Barclays, but with the difference that Barclays is so shitty that it is still not coming with e-banking that it keeps promising me since 2005…
mone reblier ale guet sa truc internet banking la 😛
the devs did a great job here. :p hahaha and it wasn’t outsourced job it seems :p.
hahahaha…. actually, just seeing the look and feeling of the sbm website is getting me tempted to try e-banking with sbm, though ofcourse i’ll try looking into it in more details security wise first, but .. yes the website sounds for once useful and pleasing at the same time!
mcb is retarded :p
What people in IT don’t get is that having a website is not enough nowadays. You need to know internet marketing, and at least have a way for your users to stay in touch – read Facebook page, Twitter, company blog, or at least a subscribe button for newsletter… Until the marketing department gets training, and proper involvement in the website design, it’s not going to be as good as big foreign banks…