Bilan of Internet Service Providers in Mauritius

I thought i was, as usual, the only one unsatisfied about the internet connection i have however the whole majority of surfers seems to be complaining about their internet connection in Mauritius, be it, Nomad, ADSL, MyT or now even MTML.

Clay Bennett, The Christian Science Monitor

A lot about my experience about the “high speed wireless reliable internet access” (Nomad) has been read here in this blog.

Its sure that people are fed with nomad as users and also, as visitors in this blog, thanks for ur patience.
[ You can read the whole range about nomad here ]

Mauritius Telecom and Telecom Plus offer the following;

  • Wanadoo ADSL
  • MyT

Mr Avinash Meetoo has been conducting a survey on the bandwidth available with the help of other persons.
According to his first results,

Simply said, we are getting much less than what we are paying for.

And finally, the latest on the market, MTML

as our new blogger friend, Azagen, says here in his first post

My complaints to MTML Services.
I’ve been using the services of these guy’s there since January. Since then, these people there have been messing and constantly fooling me. I’ve got so many problems with them that i had to go to ACIM to lodge a complaint about them. I have already sent a letter of six full pages to the ICTA to complain about the lack of responsibility and profesionalism of the people working there.

Till now, he is the only one known to have mtml in our class, and at the start, he was very proud of his 244 kbps connection 😛
Seems now that his internet experience is no more the same.

However, i do know another friend, but till now, he hasnt been complaining about his connection

The views and experience of the different ISPs seems to differ depending on different factors;

  • Location ( myT and Nomad)Different people say different things about their connection, and it seems that different regions do not always give the same speed since the internet speed depends on the distance from the Relay(myT) or the BTS antenna (Nomad) and also, the degree of saturation.
  • Internet UsageThose using myT for mass downloading often complain about low speed, because they exceeded the garantie d’usage.As for Nomad, many of the users do not even know how to use internet properly because of the huge nomad campaign to attract customers.

    Sorry for the word, but huge majority of nomad users
    are simply “COUYON”

    They either do not care about their connection, or are not aware that the problems they get are due to their ‘reliable’ connection.
    Also, may of them, are ‘shy’ to call the customer care…
    Believe me, i know personally a lot of them.

  • Customer Care Experience

    A quote from many myT users;

    Customer care mari bon

    So, it seems that they are highly help-full and reliable

    Unlike Nomad, where
    – You may be put on hold for even more than 10 mins
    – You may have to wait for their technicians or Customer Care agents to call you back for days!
    – The problems get solved by themselves, no explanation about the source of problem or even the solution applied

  • Tracking of resourcesThis applied to nomad, from personal experience and feedback.
    Did you know that there are some users of nomad, who havent paid their monthly fees for month???Also, i heard of someone who migrated to America, and who simply had “bouille so modem wiz lapaille dither” before going 😛

     

    Till now, Nomad, has not reported any of these cases and also, very often, they have huge billing errors in their monthly settlements!

  • Home InterventionI once got the feedback that myT technicians are very very quick to attend outdoors, sometimes coming home even without notice, lol.However, some friends got the following problem;
    Telecom Plus automatically switched their ADSL connection to myT without notice for testing and consequently, they dont have any internet access.
    This happenned in 2 known case
    – When technicians are supposed to come to upgrade ur connection
    – or when they test your lines to see for myT support.

     

    As for Nomad, u have to wait for the day where technicians are deployed on the part of the island where u live. Just to add, Outdoor technicians at nomad are very limited (for the north, i know only 2)

What about

your internet experience???

233 thoughts on “Bilan of Internet Service Providers in Mauritius”

Add yours

  1. hey hi everyone.am back after a long time of absence.and am glad to see new posts in your blog yashvin.keep it up.
    i have tried nomad, MT dialup, wanado adsl and myt.
    have not yet tried MTML.
    about nomad i dont need to say anything.

    about myt.the service was ok but since 2 weeks it is becoming a hell for me.speed drops below 50 kbps between 18.00 and 22.00.
    from 22.00 to 00.45 it is around 120 kbps.
    the remaining time period.the speed is at least normal.above 200 kbps
    perhaps it is because of my endless number of complains to them! ! !
    adsl>>i have never experience any type of problem with that.
    am still waiting for mtius to have a realy fast internet connection as am a high online gamer.
    my friends abroad play using T1.and almost all my friends abroad have +10 mbps internet connection

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  2. Well guys, I have MTML connection at home. In the beginning the connection was great, but with time it started to suck. However, compared to dial-up of telecom, its still much better.

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  4. Just got this on BBC:
    Global broadband prices revealed
    http://news.bbc.co.uk/2/hi/technology/6900697.stm

    A boradband report by OECD on 30 of the world most developed countries..
    http://www.oecd.org/sti/ict/broadband

    “In Japan net users have 100Mbps lines…”

    “Japan leads the OECD in fibre connections directly to the home with 7.9 million fibre-to-the-home subscribers in December 2006. Fibre subscribers alone in Japan outnumber total broadband subscribers in 23 of the 30 OECD countries.”

    “The least expensive monthly subscription for always-on broadband was in Sweden, where $10.79 (Rs. 345) bought a 256kbps connection. The country with the most expensive entry point for broadband access was Mexico, where it cost $52.36 (Rs. 1675)for 1mbps.”

    Just too bad they didn’t do a global survey… otherwise Mauritius would have been at the top spot for most expensive.
    Wanadoo ADSL 1mbps is Rs. 6888 ($215)

    Another point is that most countries are moving to fibre-optics… while we still haven’t heard of ADLS2+ :angry: :angry: :angry: :angry: :angry: :angry:

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  5. Put in this perspective, the $215 charge for a home 1 mbps Internet connection is staggering!

    Optical fibre cable and ADSL2+ are two divergent technologies; therefore, the former does not necessarily require the latter to have been implemented.

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  6. @Eddy Young

    U’ve misunderstood me… :happy:
    I know Optic fibres & ADSL2+ are two different technologies…

    What i meant to say was that if Mauritius(or MT) couldn’t afford to put optic fibres, the least they could do was to implement ADSL2+(which doesn’t require much investment).

    ADSL2+ has a theoretical speed of 24 Mbit/s. However its great disadvantage is that the speed degrades quite significantly with distance.
    This shouldn’t be a problem for Mauritius since we are a small island & there are quite a lot of relay stations…

    That’s why i prefer ADSL2+ over fibre optic as a short-term, low-cost solution.
    However, if Mauritius really wants to advance as a cyber-island, fibre optic is best…
    :cheerful:

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  7. (Yashvin, dude, this page design is bandwidth-killer. Seriously.)

    I believe MT just upgraded, or is in the process of upgrading, its entire copper-wire network. At least, when I was in Mauritius in December 2004, my phone line was upgraded.

    I don’t think there is an evil plot at MT HQ to bar Mauritians from hi-speed Internet access. But, rather, the decision-makers are prioritising other avenues. For example, the call-centre industry is booming, and to sustain the growth, MT needs to deviate its resources in that direction.

    MT is part of several international consortiums that are connecting east African countries to Europe via alternative sub-marine cables. Unfortunately, a consortium is a massive organisation with complex priorities. If MT could go it alone, I am sure they would.

    What Mauritius really needs is for the local ISPs to form their own consortium and invest in a sub-marine cable. Whether they can align their goals to achieve this is another story…

    BTW, has anyone found more information about SEACOM?

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  8. lol MT can’t go alone on undersea cables coz it requires huge investment.

    #EASSY(http://en.wikipedia.org/wiki/Eassy)
    http://fibreforafrica.net/main.shtml?conds%5B0%5D%5Bcategory……..%5D=’About%20EASSy’&als%5Bselect%5D=4018619&als%5BMYALIAS6%5D=About%20EASSy
    MT is part of the EASSY consortium that will link SA to Kenya along with Madagascar, Seychelles & Mauritius…
    However due to conflicts between the different countries & companies in the consortium… this project is already 1 year behind schedule.
    I don’t think Eassy will come to Mauritius before 2009… 😦

    # SEACOM – (South Africa, Madagascar, Mozambique, Tanzania, Kenya, India and Europe) planned for 2009
    Seacom is another sub-marine cable in which MT is for the time being, not involved.(I’ve looked for it everywhere, but Mauritius is not included… i may be wrong though)

    More info:
    http://www.businessday.co.za/articles/technology.aspx?ID=BD4A503649

    http://www.nctimes.com/articles/2007/06/02/business/news/38_35_036_1_07.txt

    http://www.signonsandiego.com/uniontrib/20070602/news_1n2africa.html

    #Reliance
    http://www.afrol.com/articles/22759
    This is the only cable that i think will indeed connect Mauritius in the future. Cable will be owned only by Reliance Communications (India).

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  11. ICTA is shitttt!
    I went to the the ICTA last time .. Hell man! :devil: . I’m still waiting for a response from these damn people.

    Listen to that. :dizzy: The told me that they are still trying to contact the MTML guys for an enqiery. MAIS TOUS SA LETEMP LA FOUTOU!!!
    Furthermore, they are supposed to work up to 16:30 but, when i went there the Chairman left at 15:30 followed by the staff.. Shit mannnnn! En plus, mamzel (secretaire) la pe maquiller pendant l’heur travail.:angry: Pissar selement sa mo ti pe gaigne crizzzzzzz!!!!. :angry:

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  13. i’ve been having really slow speeds on MyT this week, comparable to dial up….. i kno i’m well beyond the 1gb limit, but still, i was told thatthe drop in speed would not be very drastic… it would be above 128kbps.

    i’ve phoned MyT and the kind customer care llady told me that was because of the limit. i thinhk i’ll be shifting to wanadoo 512kbps…..

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  16. lol..ICTA! ! !.lol.. :devil: :devil: :devil: better not to say anythg else..since some days myT’s speed been in a mess
    less than 70 kbps! ! !

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  17. hey the garantie usage stuff is not good..one myT customer care told me that even if am in the garantie usage they dont garantie us a good speed

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  18. hey do you know what connection speed all over the MT tower get????? unbelievable 10MB/s. but all over mauritius max. connection speed is only 1 MB/s at a price of 6000 ruppies. may crever sa telecom

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  19. Hey for the MYT users, have you ever tried to tweak the livebox? It always fun, but the problem is you’ll have to do it without removing the ICs, instead desolder the VCC or alternate. I ended up updating firmware automatically, getting access blocked due to a specified parameter in the compilation of the IC, anyone has an idea? Model of livebox : SAGEM FAST 3202.

    I was installing my linux portal: GENT00, problem is while using portage or stage3 / stage 1 the connection available is 11 sometimes even low as 9, u know how pain is it? Early in morning : 26.9 MAX, start of month 29.0 freeze 2 sec later 20.

    I was just wondering have you ever tried searching for a wireless network at the towers which are red and white for mobiles, BACKTRAX linux wud do it? but i dont have a laptop, even thinking :DEVIL: how about as am gud in electro, if i cant get access, i’ll just point a EMP generator with a MARX generator supported by LONDON SATELLITE DISH z big ones[Jokin, i kno law. Instead i could do ethical hacking wat say?

    Wat wud be 4 now tell me how is it the wireless network? distance?

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  20. Hi!

    First of all, I’m glad to find a good mauritian IT blog and talking really about good stuffs

    I am about to change ISP, and I live at Pointe aux Sables, I’m still undecided between myT 512 and adsl 512. Most reviews are about MyT and I wanted to get more about ADSL.

    I would appreciate anyone advice

    Thanks

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  21. Hi Frantz.

    As u realised, more and more people are going for myT instead of ADSL for a few reasons.
    First of all MyT being more recent and ‘technologically advanced’, also, the digital tv which comes along myT. People are attracted by myT because of the high local speed.

    As for ADSL, i would advise you to take it only if you wish to have a steady internet connection because there is no ‘garantie d’usage’ which controls ur download speed after a certain limit.

    Many ppl with ADSL are much satisfied compared to myT, because myT depends on regions and the distance from the nearest telephone exchange station.

    well, hope i was of some help,
    your visits are most welcomed here,
    bye!

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  22. Thanks for the advice

    I have found an interesting article which I think I must share here. It is about FFTH, heard about it? “FIBRE TO THE HOME”
    It is a technology involving direct optical fibre connection to your home. And do you know what it means? 😛

    1 Gbps connection!!!!!!!!!!!!!!!!

    It is said that a company called “UCL” want to launch it in 2008 but still needs the goverment support

    Here the link:
    http://www.telegeography.com/cu/article.php?article_id=19248&email=html

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  23. Is there any satellite internet connection available in Mauritius?

    ADSL 512 is better, due to more strict application of “garantie usage” and 3gb is too low, can use it all in about 2days.

    Big downloader go for adsl.

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  24. to croire sa project fibre optic la pou gagne feu vert?mwa mo dire twa non..
    coz pa blier..govt ena share dan MT..

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  25. to rajiv:
    satellite internet? got to ask the secret services, but personally, am not aware of that, not yet…

    to tushal:
    fibre optic, zotte pu prend 5 ans pu analyzer et lerla pu implementer, et pu ramasse meme prob r nomad, zotte pu essaye dresser for 5ans et lerla zotte pu vini zotte pu dire this time ine met SLIM AND TRIM r fibre optic, and there is better experience LOL !

    to frank:
    thnks for the link 😉

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  26. FTTH…. pffff….
    Never heard anything from UCL since then…
    But as for MT, as soon as they heard plans for the FTTH, they also announced that… “yeah, we are also working on that.”
    & yeah, FTTH doesn’t mean 1Gbps… but rather 1Mbps…
    (http://themediaguru.blogspot.com/2008/01/why-internet-in-mauritius-is-doomed.html)

    My advice for the 512k connection:
    – My.T 512k – if u are a small user, checking mails now & then, & u don’t mind paying for 512k & getting 128k, go & get My.T
    – 512k ADSL – this is supposed to be for heavy users (or rather downloaders), but the best u can get is around 300k. If u’ve got money, go for 512K.

    The only satellite link in Mauritius is MT’s 1Gbps connection… which is supposed to be a backup for SAFE. But i think they still use it for dial-up! 😛

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  28. waman, MTML with AZU broadband. Tested speeds 256-800 kbps and max tehoretical speed is 2.2 Mbps. There are 3 packages which are below rs 1100 and one which wrecks your neck, kozer li dir rs 2999+ vat for the unlimited package. Mauritius the cyberisland!!??

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  29. what do you think of paying less and getting more is it possible. isay yes fgod blee M.T for that,only few people knows

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  31. Now MT & Orange!! The big deal for mass downloaders is the fair Usage!! tht sucks!! (n) koz if in a period of 6 months u cannot download more that 30 GB or else u will get ony 1/2 speed u usually get for another 6 months!! Rite now all ISP suck!! I hope that one day, we can get another ISP tht offers us a better service!!

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  33. blah..wai..mo ti pe think ki pou write lor la pou mo blog..NO ADSL UNLIMITED NOW..par mois mo faire 50GB! ! ! b 6 mois sa faire 300GB! ! ! !10 times plis! ! !arrrrrrrrrrrrrr
    Fair usage policy surely suxxxx..
    mauritius jamais pa pou vin cyber island..la meme la.li pe vin cyber callcenter island..mo pa trouve progress koter internet..ban lezot pays pe avancer pe aler meme..nu..beser..tou mo ban pen frds laugh quan zot tenD ki qualiter speed nu ena! ! !

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  34. fair usage only applies for those who use P2P software what waste a lot of bandwidth.

    It looks like they removed the 1gb on myt 256kps

    does anyone have more info on that

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  35. @armand

    No, Fair Usage Policy applies to everyone… no matter what your traffic usage (download/upload) is! 😐

    & yes, they’ve removed the 1GB limit… but they may have added it to the FUP. No one knows the limit for any of the connections.
    So if you exceed your XGB limit, your connection speed will be reduced (maybe to 64k) for a period of time (between 3 weeks to 3 months).
    & if X=1GB, then… :S

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  36. pfffff
    to pena droit faire plis ki xGB..sinon banla coupe to papier! !
    mwa mo faire +40GB par mois! !alors..imagine twa..ki pou arive mwa! !

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  37. [re=18964]Tushal[/re]: mo ene morisien ki reste Canada ici minimum speed li 54mbps et li coute selement 20 dollar.moris internet li bien chere.li deplorable quand nou trouver p encore servi 128kbps et p dir hi speed sa

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  38. Hi can you tell me what is the price of a 2 mbps internet connection in Mauritius and what is the highest internet connection speed in Mauritius???
    The Download Speed Of The Following Internet Connection:

    250 mbps:25 mb/s(Fastest Internet Connection)(For Downloaders)
    200 mbps:20 mb/s
    150 mbps:15 mb/s
    100 mbps:10 mb/s
    50 mbps:5 mb/s
    25 mbps:2.5 mb/s
    15 mbps:1.5 mb/s
    10 mbps:1 mb/s
    5mb/s:500 kb/s(0.5 mb/s)
    2 mbps:256 kb/s(0.256 mb/s)
    1mbps:128 kb/s
    512kbps:64 kb/s
    256 kbps:32 kb/s
    128 kbps:16 kb/s
    64kbps:8 kb/s(Very Slow Internet Connection0(For Checking Just mails,Chat)

    Thanks to reply.

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  39. @Ben: Hi Ben…

    Thnks for ur comment.

    Here are the few prices (Home Use) I could gather

    MyT
    256Kbps – Rs 750
    512Kbps – Rs 1,360
    1024Kbps – Rs 2,740
    ——————————————-
    ADSL Home plans – monthly tariffs (exc. VAT)
    Home 128K 1G – Rs 650
    Home 128K – Rs 750
    Home 512K – Rs 1,360

    ——————————————-
    Emtel :
    Cost of modem: Rs. 5400 +VAT
    Subscription Monthly Fee Rs
    1 GB – Rs 399
    2 GB – Rs 749
    5 GB – Rs 1499
    10 GB – Rs 2499
    0.22cents for each additional 100Kb

    —————————————-
    Dial Up Mauritius telecom
    57 cents per minute during peak hours, between 7 am (07:00) and midnight
    27 cents per minute during off-peak hours, between midnight (00:01) and 7 am
    —————————————–

    Sorry, but I have no updated info about Nomad or MTML or DCL…
    Please note that VAT (15%) should be added to all prices

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  42. Hi yashvin do u know what is the actual speed of a 2 mbps internet connection?How much it cost a 2mbps internet connection cuz i am going to put an internet 2 mbps(At telecom).???I want to know!

    Thanks mate.

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  44. hi yashvin, i would like to know more about how to tweak the livebox.AT first i could download sp3 installer(366MB) in 28mins(speed:215KB/s)BUT AFTER THE DOWNLOAD SPEED BECAME 30 KB/s and that sucks.tell me how to tweaf the livebox or some thing i can do to have previous download speed

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  48. Hello Yashvin i am Edu from Mauritius.
    I need to ask you a question a few questions about internet connection in Mauritius:

    1. I want to know the maximum internet speed in Mauritius!
    2. Is there 2 mbps internet connection available in Mauritius?
    3. How much it cost for 2 mbps internet connection in Mauritius?

    If could answer my question i will be thankful to you Yashvin!

    Thanks in advance!

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  50. hi,can anyone help me to open a port for torrent,ive already open one and when i do a connection test on u torrent its says port 28… doesnt seem to be open?????

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