With very little credit available on my Orange mobile, I created a new SMS to be sent to the top up service of SBM to recharge my credit.
Send :
“topup <amount>” to 8726.
The message failed a few seconds later and it was placed into my outbox so that another attempt could be made a few minutes later. The message failed a few times more before it was sent successfully. It was then 7am.
At around 9am, I was bombarded with SMS from Orange. 14 to be exact.
The last message was as follows :
I immediately called Orange Customer Care and complained about my account being recharged 4times. At first, the agent thought that I was a #noob. No need to say to whom I am referring to here. (Anyone?)
I explained everything again and again until she finally understood the context and logged a complaint. Time : 915am.
Exactly 12 hours later, no response.
Later on, I learnt that I was not the only one who encountered with similar problems. “Failed” sms in the outbox were in fact successfully sent and received at the other end.
For instance, Mantasha PROBABLY paid 12 times more for the message she sent me only once but which I received 13times.
And guess what? She will learn this “super tricherie” and bug on Orange, ONLY when she reads this line. But as usual, it will be too late.
#FAIL : ORANGE seems to be an unlucky color nowadays 😛
Did you get the same problem recently?
Yashvinblogs 
Recently? sa problem la since months. . ek meme after several complains, ban dernier imbecil la faire comment dire ki nek to tousel ki gagne sa problem la.
another problem. .Dan reduit, to pa kpv servi to orange pou faire call. .li dire toi network busy. .nerport kisanla ki dan reduit during the day ek ki servi orange kpv confirm toi sa problem la. mais as usual, ban imbecil la. . faire comment dire toi to mobile ki pa bon. . ki nek toi ki gagne sa problem la. .
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Recently? sa problem la since months. . ek meme after several complains, ban dernier imbecil la faire comment dire ki nek to tousel ki gagne sa problem la.
another problem. .Dan reduit, to pa kpv servi to orange pou faire call. .li dire toi network busy. .nerport kisanla ki dan reduit during the day ek ki servi orange kpv confirm toi sa problem la. mais as usual, ban imbecil la. . faire comment dire toi to mobile ki pa bon. . ki nek toi ki gagne sa problem la. .
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Zamais mone gagne sa problem la Reduit. o.O
I do know that you don’t get mobile Internet at Uom.
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Jamais? o.O Hier meme 1 ta dimoune pe zour orange acoz zot pa ti pe kpv faire call from their orange. . comment to comence faire call, li dire toi connection error sois network busy.
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Mandaye net…
Ca kantiter cash ki li in tapper la
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Mandaye net…
Ca kantiter cash ki li in tapper la
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Oh bug yes but heck of a commercial way to collect money. Very embarrassing for Orange.
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Oh bug yes but heck of a commercial way to collect money. Very embarrassing for Orange.
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Moi mo pa p cav send msg dutou… P res ggne SENDING FAILED pfft 😦
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Moi mo pa p cav send msg dutou… P res ggne SENDING FAILED pfft 😦
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I am also having problems with orange. When I call my brother it says that is unreachable but after 10 minutes, he called me and yell at me asking that why I am miscalling him so much time. Then I understood that when the recorded voice was being played( the number you have called cannot be reached at this time….) my brother’s mobile was actually ringing! It is so unprofessional…!
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Orange com dab 😛
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not going to school since some days, that sms thingy already popped up, my mother got the message 11 times, same message, lol, lendemain mo gagne message mon absent la 3 fois, franc tout, it is so professional!! be it orange or the other network..
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Did you call orange to lodge a complaint?
I got a call from them today, provided them with some more info and they told me that they will call me later.
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Update :
While verifying my bank statement today via Internet Banking, I noticed the following transactions :
100
100
100
100
100
-100
100
100
-100
100
-100
As you noticed, the Rs100 top up was recorded numerous times(8times), and 3 of them were immediately cancelled.
This proves that Orange/SBM definitely had a problem at that moment. When I told this thing to the agent who called me today, she replied : “Ok, on va vous telephoner apres.”And before I gave her that explanation about my internet banking statement, she thought as I was stupid as she insisted that I sent the messages several times, manually.
#BS!
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Patience a toi Yashvin quan to deal avec ban )(*#$()*#$()#*$# sans comprnd sa. .
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i dont know but i doubt there is a problem with the mobile as well, i guess its ur mob which recorded the message in the outbox and resent it till it seemed it was well sent, sometime message fails but still its gone
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It could have been a problem with my mobile if I was the only one.
But other persons got same problem too and several people complained about receiving the same messages over and over again.
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You work at Orange you Sir?
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How about you make a written complaint? Surely they must cancel the transactions because it was a network issue but even then if you have unknowingly topped up more than you needed to, they must have a way to reverse the transaction, right?
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I am planning to mail this article to the top, just as I do for other blog-written complaints 🙂
Just waiting for the next answer on behalf of Orange.
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Mr Awootar,
how did you get the screenshots of your mobile?
Is it simply a photograph of the screen of your handheld device, or any special ‘ninja-move’ that makes the screenshot and sends it in some format to your PC?
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Screenshots direct from mobile 🙂
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Tushal: “ban imbecil la. . faire comment dire toi to mobile ki pa bon. . ki nek toi ki gagne sa problem la”
Yashwin: ” she thought as I was stupid as she insisted that I sent the messages several times, manually.”
I have a similar story that happened in 2008. I sent a usual ‘bon appétit’ at lunch time to my wife, and she did not reply as she usually does. Some minutes later, I see her calling me, and when I take the call, it’s a man’s voice:
“Kiété, bon appétit kisann-la?”.
I ask him why he’s calling from my wife’s number, to which comes his astonished reply:
“MO niméro ça!”
After calmly explaining that my wife’s number is on my screen while he’s talking, we come to the conclusion that the phone he purchased on the eve had been attributed the same number as my wife’s. And my wife is not aware of anything yet.
When I call the service centre, they keep insisting that my wife should come in person in Port Louis to get the problem sorted out. Further discussion ensues, aggressive persuasion takes place to make them repair their own error without penalising us (the guy and my wife) unduly with a repugnant / wasteful visit to their Port Louis head office.
So, it appears I am not alone in having had this kind of situation where
all the blame is mirrored back to yourself: “it’s your fault if there is a
problem”. The same thing always happens at Barclays too.
If that’s the case, they should intelligently resolve all their problems by stopping to do business altogether: no customer = no problem!
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