After Sales Service at F@st Clique

You have most probably seen him commenting here or perhaps you are one of his friends on the various profiles which Facebook eventually blocked. Today, the famous Tushal will be our guest writer and he will be ranting at one of his purchases. Before starting with the article, I just wanted to add the following to this article:

Les Malheurs de Tushal…

So, let’s go before he starts to kick me!

After Sales Service at F@st Clique

Many among us have bought items from shops and despite being under waranty, we prefered to throw them in the bin knowing the amount of hassle we will need to undergo to get the product repaired or replaced or refund. The big question:

Why is it that many shops offer a crap after sales service?

My story is simple :
On 26th November 2009, I bought a graphic card (9500GT 512MB) at  Rs2,600, which was covered by a 1-year warranty, at least, that was written on the receipt. After a few months, the graphic card started to show overheating signs but since I was on a tight schedule, I didn’t drop the card. However, I managed to go to one of the outlets of “F@st Clique” on 23rd November 2010 (Still under warranty period). In return, I was loaned another graphic card. To be honest, a crappy card.

Today we are nearly at the end of the month of May 2011 and I am still waiting for my card. At first, I was told that I will get my card repaired in 1 week time, but the 1 week never came. I’ve spent more money in travelling back and forth the computer hardware store than the actual price of the card. I even sent a “notice” to the Managing Director of that hardware store giving him till March 2011 to either replace the card or refund me.

But still, I was told to wait. One of the excuses from the Managing Director is that I didn’t inform him of my trouble. He insisted that I should had text or phone him on the hotline to inform him of my issues.

• But Sir, then what is the use of having different hardware store outlets around the country?
• Why don’t you just close them and do your business by hotline?

I dropped that card at one of its outlets almost 6 months ago.

Sir, I bought a graphic card.

NOT WAITING FOR A CHILD TO BE DELIVERED!

Some of the messages exchanged between Tushal and the Director :

• “Already told you. . am lending you one. I won’t refund.coz you used the card nearly full 1yr.you can take a card today itself at any of our outlets. I am fixing your 9500gt.””
• We never received a single complaint. We also selling graphic cards with 2yrs waranty now.
• U bought for Rs 3,000 but even though some companies bought for millions, I treat all customers the same.”

My advice to my dear friend Tushal :

Play Solitaire or Mario Bros, no need for any high performance cards, that will save you money and a lot of time too 🙂

Any feedback or personal experiences to share with us? About F@st Clique, or any other shop. Feel free, and please don’t write the full company name for God’s sake!

wow. Did I just mention God? 😛

Img src : http://www.guru3d.com/article/geforce-9500-gt-review/